LAST UPDATED: 5th day of May 2019
1. ACCEPTANCE OF TERMS
1.1 We are Dynamic Ace Private Limited and we own and operate this website (“Site”) at https://dynamicace.com.sg/.
3. SITE ACCESS
3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.
3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature or content of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
4. ACCESS TO SITE OUTSIDE OF SINGAPORE
4.1 We make no promise that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
5. YOUR USE OF THE SITE
5.1.1 Use the Site for any fraudulent or unlawful purpose;
5.1.2 the rights of others, including without limitation others’ privacy rights or rights of publicity;
5.1.3 Impersonate any person or entity, false state or otherwise misrepresent your affliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;
5.1.4 Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;
5.1.5 Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
5.1.6 Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
5.1.7 Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;
5.1.8 Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
5.1.9 Frame or mirror any part of the Site without our express prior written consent;
5.1.10 Create a database by systematically downloading and storing Site content;
5.1.11 Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
5.2 We reserve the right to revoke these exceptions either generally or in specific instances.
6. Terms of Engagement of Our Service
6.1 Upon acceptance of the delivered repaired luggage(s), you are deemed to have accepted that the delivered luggage(s) are in good condition.
6.2 In the event of any damages or loss to your luggage bags during the pick up and delivery service, our liability to you is capped at a maximum of SGD 100 per bag.
6.3 In the event you engage us and change your mind after your luggage has been collected, a nominal transport fee of $40 is chargeable for the collection and delivery back of each luggage. In the event you engage us and change your mind after confirmation of pick up, at the point of collection of your luggage for repair, a nominal transport fee of $20 is chargeable.
6.4 In the event your luggage has been delivered at a pre-agreed day and time slot and you are not at the delivery point on the pre-agreed day and time slot, while we may note your preferred re-delivery day and time slot, we reserve the right to make a re-delivery at a time slot according to our availability. We also reserve the right to charge up to $20 for each re-delivery. If you refuse to pay the balance amount for repair at delivery, the rights of ownership of your luggage are deemed to be transferred to us and we have the right to dispose of your luggage. We again also reserve the right to charge up to $20 for each re-delivery.
6.5 The collection and delivery time slots are 9am-12pm, 12-3pm, 3-6pm and 6-10pm Monday to Saturday (collection on Saturday ends 6pm). We would do our utmost to keep within the time slots, but in the event of delay, there is no liability on our end.
6.6 In the event we are unable to deliver your repaired luggage within a pre-agreed timeline, we reserve the right as the alternative to provide for your use a similar sized luggage in usable condition, with no further liability on our end.
6.7 In the event we are unable to deliver your repaired luggage within the pre-agreed time slot, we will do our best efforts to arrange for a re-delivery at your next preferred time slot. There will be no further liability on our end.
6.8 In the event you have tampered with our repair work, all warranty is void and we will not be liable for the tampered repair work, and will not be liable to provide any further service to adjust the tampered repair.
6.9 For telescopic handle repairs, for customized handles, we would fit in a new handle as we gauge to be appropriate for the size of the bag. Our customized handles may not be of the same design, number of catches and adjustable heights, nor be of that same height as your original handle, as designs can vary. In the event you have specific requirements, unless we have pre-agreed to your requests, we would deem that you agree that we would take an assessment of a best fit for your bag, and fit in a handle as we assess as appropriate.
6.10 For wheel replacement repairs, there could be minor differences in the tightness of securing the wheels. We would not be able to provide a repair service where each wheel is tightened exactly equally, in part also because there would be minor differences even in the gap for each of your wheel holders, and also across some minor differences in the spare part sizes. Unless agreed beforehand, our wheel replacement work where all wheels are replaced on the bag is deemed adequate as long as a light push would already have the bag moving across a smooth floor for at least 15cm. Where not all the wheels are replaced, we would not be able to assure a minimal distance travelled for a light push of your luggage, and only that the replaced wheel is able to move when we roll the replaced wheel with our fingers.
6.11 For epoxy patch repairs, such as for cracks, our epoxy is black and this would leave a protruded layer on your bag. In the event you deem such protruded layer as unsightly, please do not proceed with the repair. Please also note the layer is only applied around the damaged/ cracked area and not all over your luggage. In the event you deem such patch application as unsightly, please do not proceed with the repair. We would not be able to undo this repair.
6.12 For pull handle replacements, we would be putting in a best fit handle which may not be the exact model you have. If you require an exact replacement, please specify beforehand.
6.13 For warranties provided, this is only for manufacturing defects and normal wear and tear. We exclude in our warranties hard damages to our replaced parts, such as hard knocks against rough surfaces to wheels causing part of the wheels to be cut off, hard knocks to our replaced pull handles causing breakages, hard knocks to our replaced telescopic handles causing dents, breakages. The warranties also exclude breakages to the telescopic handle catches in the poles which hold the telescopic handles in the extended positions.
7. THIRD PARTY WEBSITES
7.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
7.2 You may create a link to this Site, provided that:
7.2.1 The link is fair and legal and is not presented in a way that is:
7.2.1a Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
7.2.1b Harmful to our reputation or the reputation of any of our affiliates;
7.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
7.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
8. INTELLECTUAL PROPERTY
8.1 The intellectual property rights in the Site and all of the text, pictures, videos, graphics, user interfaces, visual interfaces, trademarks, logos, applications, programs, computer code and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission.
9. LIMITATION OF LIABILITY
9.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
10. COLLECTION OF PERSONAL INFORMATION
11. DURATION OF TERMS
12. GOVERNING LAW